Privacy Policy

Effective Date: 15 July 2024

Introduction

Welcome to Blockbusters Qualified Plumbers (“we,” “our,” “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://blockbustersqualifiedplumbers.co.za (“Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1. Personal Data
   • Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you submit an enquiry via email.
2. Derivative Data
   • Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. Financial Data
   • We do not collect or store financial information.
4. Data from Contests, Giveaways, and Surveys
   • Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Process your transactions and send you related information, including purchase confirmations and invoices.
• Send you administrative information, such as updates and changes to our terms, conditions, and policies.
• Improve our website to serve you better.
• Understand and analyze how you use our website.
• Provide, operate, and maintain our website.
• Detect, prevent, and address technical issues.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

1. By Law or to Protect Rights
   • If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
2. Business Transfers
   • We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3. Third-Party Service Providers
   • We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.

Tracking Technologies

1. Cookies and Web Beacons
   • We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology.
2. Google Analytics
   • We use Google Analytics to help understand how users engage with our Site. Google Analytics uses cookies to track your interaction with the Site and collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to visiting. This information helps us improve our services. Google’s privacy policy can be found at Google Privacy Policy.

WhatsApp Integration

We use WhatsApp chat integration to provide customer service and support. By using this feature, you are agreeing to WhatsApp’s Privacy Policy and Terms of Service.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights Under the POPI Act

As a South African entity, we comply with the Protection of Personal Information Act (POPIA). Under the POPI Act, you have the right to:

• Access personal information that we hold about you.
• Request the correction or deletion of your personal information.
• Object to the processing of your personal information.
• Submit a complaint to the Information Regulator.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Blockbusters Qualified Plumbers
Email: paul@bbpirb.co.za
Address: 5 Thora Crescent, Wynberg, Sandton, Johhanesburg, Gauteng, South Africa

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.